The people we support, as well as their families, have told us clearly over the years that being treated with respect is the single most important thing they desire. Our staff will treat you with dignity and respect, because it’s in their nature.
Arthur’s hiring and training processes are unique to Arthur’s and our umbrella company, ACR HealthCare Group, and are the reason we enjoy such a positive reputation. Arthur’s and ACR’s founder and owner Jim Nelson, a licensed psychologist, oversees our hiring process. He has developed an extensive screening and testing process that enables Arthur’s to hire employees who are well-suited to the job. He is looking for people who not only have the aptitude to carry out all the complex details of the job, but who also have the heart for the job. Only about ten percent of all applicants are actually hired, then they are trained very well in over 70 hours of initial training.
Families have told us many times over the years that when they bring up an issue, they appreciate that we are responsive and will implement changes to improve the situation. To ensure a timely and effective method of communicating with residents and family members, Arthur’s has a live-in supervisor who lives in the lower level of the home with his or her family and is available by cell phone 24 hours a day. Because of this model, the individuals we support and their families always have someone to turn to with concerns. By having the supervisor and his or her family live on-site, we reduce turnover of staff, ensure continuity of care, and ensure prompt and thorough training of staff.